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November 13, 2019 SiriusXM Subscription Rate Change for Select and All Access Subscriptions with a "Military" Discount – Frequently Asked Questions

  1. When did the subscription rates change?

    For packages that are impacted by the rate adjustment, the new subscription rates were effective as of November 13, 2019. The new rates will apply to subscription purchases made on and after that date, or renewals of existing subscriptions that are processed on and after that date.

  2. Which packages were impacted by the rate change on November 13, 2019? 

    The monthly standard rates for the Select and All Access subscription plans with a “Military” discount increased.

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  3. By how much did the rates change? 

    The standard monthly rates for Select and All Access packages increased by $1 per month. Subscribers with the Select and All Access subscription plans with a “Military” discount save 25% off undiscounted rates for the life of the subscription; therefore, the monthly standard rate for Select and All Access subscription plans with a “Military” discount increased by 75 cents per month. The standard rates for additional radios that are eligible for the Family Discount also increased by 75 cents per month.  Click here  for more details on the November 13, 2019 rates. Please note that the U.S. Music Royalty Fee also applies to Select and All Access subscription plans with a “Military” discount.

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  4. My current subscription plan does not renew until November 13, 2019 or later. When will I be billed at the new rates?

    You will be billed the new rate the next time your plan renews on and after November 13, 2019.

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  5. Will the rate adjustment affect my trial subscription?

    No. Trial subscriptions are not impacted by the rate adjustment.

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  6. I'm still on a trial subscription but I've already ordered a new subscription that will start when my trial subscription ends. Will you charge me the new rate?

    If you have already ordered or purchased a Select or All Access package subject to the “Military” discount that will start when your trial ends (or if you purchase it before November 13, 2019), you will be charged the current rates for your first billing period, even if your trial does not end until after November 13, 2019. Then, whenever your plan bills again, you will be charged the new rates (or the rates in effect at that time) for those packages.

    Example:

    If you chose a monthly billing plan to follow your trial, the first month will not be impacted by the adjustment. The new rates will apply to the second and subsequent months of your plan.

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  7. Did the subscription rates for my ‘infotainment’ services from SiriusXM, such as traffic, Travel Link, Aviation, and Marine change on November 13, 2019?

    The rates for traffic, Travel Link and Aviation services will did not change on November 13, 2019. The rates for Marine packages did change on November 13, 2019. Click here for more information on the rate changes for Marine packages.

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  8. If I subscribe to one of the packages impacted by the rate adjustment, will you notify me before my subscription rate changes?

    Yes, if we have valid contact information on your account, we sent or will send a notification to you by mail or email, before your plan bills or renews. This might be a good time to visit the Online Account Center to make sure your contact information is correct. If you have never before visited your online account, you will need to go through a short registration process before you can access your account. Click here to register your account.

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