Help Center

SiriusXM subscriptions are available through many providers. The account management and cancellation steps vary by provider (who you signed up through or who bills you for your SiriusXM service). You can check your bank/credit card statement if you don’t know which provider your service was purchased from. See below for more information:
 
SiriusXM Direct-Billed Subscriptions and Trials
You can manage SiriusXM direct-billed subscriptions (e.g. subscriptions purchased or trials started directly with SiriusXM either by phone or chat with a SiriusXM agent, on siriusxm.com, or by mail) through our Online Account Center, by using the chat feature, or by calling us at 866-635-8641. Visit our Contact Us page for our online chat and call center hours, and other helpful information.
 
Third-Party Billed Subscriptions and Trials
Subscriptions purchased through the SXM App or another retailer, as well as subscriptions billed through an entity other than SiriusXM, must be managed directly with the specific providers. 
 
Apple
If you purchased through the SXM App on your iOS device, your subscription is billed through Apple.

• To upgrade your subscription plan from Streaming Music & Entertainment to Streaming Platinum, open the SXM App, tap the Settings icon, then tap Manage Subscription. This change will take effect immediately. Apple will apply a credit for any remaining time on your Streaming Music & Entertainment Plan to your new plan.  

• To change your subscription plan from Streaming Platinum to Streaming Music & Entertainment, open Settings on your iOS device and tap your name at the top of the screen. Go to Subscriptions and select the SXM App then select the Streaming Music & Entertainment Plan. This change will take effect at the end of your current billing cycle.

• For information on how to change your payment method, follow the instructions on the Apple ID Payment management page. Apple-billed subscriptions are billed to your Apple ID payment method.

• To cancel a subscription purchased on your Apple device through the App Store, follow the instructions on the Apple Subscription Cancellation page. Once cancelled, your subscription will stop at the end of the current billing cycle.

Please note: If you don’t cancel sooner than 24 hours before your renewal date, your subscription might renew. Uninstalling the SXM App will not cancel your subscription.
 
Android
Subscriptions purchased through the SXM App on your Android device, including Android TV, are billed through Google Play.

• To upgrade your subscription plan from Streaming Music & Entertainment to Streaming Platinum, open the SXM App, tap the Settings icon, then tap Manage Subscription. This change will take effect immediately. Google Play will apply a credit for any remaining time on your Streaming Music & Entertainment Plan to your new plan.

• To change your subscription plan from Streaming Platinum to Streaming Music & Entertainment, you must cancel your Streaming Platinum plan (although you may continue to stream until your subscription expires at the end of your billing cycle). Then you must purchase the Streaming Music & Entertainment Plan.

• For information on how to change your payment method, follow instructions on the Google Payment Method management page.

• To cancel a subscription purchased on your Android device through Google Play, follow the instructions on the Cancel on Google Play page. Once cancelled, your subscription will stop at the end of the current billing cycle.

Please note: If you don’t cancel sooner than 24 hours before your renewal date, your subscription might renew. Uninstalling the SXM App will not cancel your subscription.

Roku
Subscriptions purchased through the SXM App on your Roku device are billed through Roku.

• To manage a subscription purchased through the SXM App on Roku, navigate to settings then to manage your subscriptions. From there, you should see options to upgrade or downgrade your subscription. If you upgrade, your new subscription plan begins right away and your new billing cycle starts when you purchase the upgrade. Roku will also apply a pro-rated credit to your upgrade payment based on the time remaining on your current plan. If you downgrade, your new subscription plan starts at the end of your current billing cycle. You will maintain your current level of access to the higher plan and start your new billing cycle after your current plan expires.

• To reset streaming credentials for plans purchased through Roku, go to Siriusxm.com/forgot.

• To cancel a subscription purchased on Roku, you must go to my.roku.com on your computer or mobile device (you cannot cancel within the SXM App itself). Sign in to your Roku account, if prompted, then scroll down and select manage your subscriptions. Locate the channel under active subscriptions then select cancel subscription and a cancellation reason to complete the process. For more information visit: support.roku.com/article/208756478.

Please note: If you don’t cancel sooner than 24 hours before your renewal date, your subscription might renew. Uninstalling the SXM App will not cancel your subscription.