Help Center

How do I troubleshoot my radio?

Check if your vehicle has a signal connection - this can be done by tuning to Preview Channel 184 to confirm if you can hear audio. If you can hear audio, this establishes your radio has a connection to our satellite(s).

If you are able to hear audio on the Preview Channel, we can send a signal request to your radio. You can request the signal here.

If you do not hear audio on the Preview Channel, you will need to contact your dealership directly for additional support.

Missing channels? Lost your satellite signal? Here's how to refresh the SiriusXM radio in your car.

Refreshing your radio is like restarting your phone- if you're missing channels or having trouble with your signal, a refresh should fix it. Here's how to get your Radio ID (ESN) and send the refresh/activation signal to your radio.