Help Center

Frequently Asked Questions About Your Privacy RightsFor more information about individual states rights, please see the privacy policy of the service to which you subscribe as listed below: For details regarding the collection, use, and sharing of personal information by SiriusXM and Pandora including Podcast content provided by Sirius XM, such as Team Coco and 99% Invisible podcasts, please see the Sirius XM Radio Inc. Privacy Policy. If you are a resident of one of the states mentioned in the “State Specific Rights” section of the Privacy Policy, you can use the Your Privacy Choices form to submit privacy requests under your state law. Please submit your consumer data rights request through the method associated with your respective subscription or service:
  • SiriusXM listeners – please submit using the online form here or call 1-800-869-5593 to submit a request.
  • Pandora listeners – please use this online form or send a request to privacy@pandora.com.
  • TeamCoco listeners – please submit your request legal@teamcoco.com.
  • 99% Invisible listeners - please submit your request using the form here or email us at contact@99pi.org
Why do I need to provide personal information to submit a privacy request? Certain state laws provide you with the right to submit specific requests relating to information that we have about you as an individual. To identify you and determine whether we have collected any information about you, we require certain personal information. The personal information you provide us through your privacy request is only used to process your request and to maintain a record for compliance purposes. Why do I need to provide my email address? We use your email address to communicate with you to confirm how your request was handled, to send you information about how to obtain the information you have requested where applicable, and in certain cases, f to validate your identity and verify your request. What does verification mean? If you submit an access or deletion request, we may request additional verification to confirm that you are the requestor who submitted the data subject request. This is to ensure the protection of the security and privacy of our consumers. If you are submitting a request for specific pieces of personal information, we are required by law to verify your identity to a reasonably high level of certainty. Therefore depending on the nature of your request, we may need to contact you for additional information. Can someone submit a request on my behalf? If you are a California, Colorado, Connecticut, Texas, Oregon, Montana, Delaware, Nebraska, New Hampshire, New Jersey, Minnesota, Maryland or Rhode Island resident, the law allows you to authorize someone to act as your agent and submit certain specific privacy requests on your behalf. You must supply your agent with written permission to act on your behalf, and your agent must provide proof of such authorization before we will act upon the request. If you are submitting a request to access or delete personal information through an authorized agent (California residents only), you must still verify your identity directly with us through our standard verification process. An authorized agent acting on behalf of a deceased person may place a privacy request pursuant to a power of attorney under the Probate Code of the respective state. Can I request the deletion of my personal information while my account is active? A request to delete personal information submitted for an active subscription will not automatically cancel your subscription. If your subscription is active, we will delete the information that is not strictly necessary to provide you with service, to communicate with you about your service and your account, or for legally required or permitted purposes, such as for troubleshooting and security purposes. If you want to cancel your subscription, please contact the customer support for the respective brand of service for your account for more details on cancellation of your account. Due to the technical structure of our systems, if you wish to cancel your subscription and delete your information, you should cancel first and then place your deletion request. Please note that regardless of the order in which you manage your subscription status, we will retain some personal information in our records for certain purposes as required or allowed by law. Such information will be stored and used only for the specific purpose for which it was retained. Modifying your account while an access or delete request is pending could interfere with the processing of your request. I submitted a request for deletion. Why am I still getting communications from you? Requesting deletion does not prevent all future communications to you. We identify you by the information you provide to us and any information that we can associate to that identity. If we have received information about you under a different name or identifier or if you provided us with different identifying information at another time, that information may not be associated with the record identified from your deletion request. In addition, certain services such as Sirius XM audio services receive information from multiple sources; for example, we receive information about you when you buy a new car including a Sirius XM trial subscription so that we may enable the trial. For information on how to manage your preferences about how we contact you, please see the privacy policy listed above for the respective service. Can I submit more than 1 request at a time? To ensure the integrity of our systems and the proper fulfillment of each request, we are unable to simultaneously process requests. Please submit each request separately. Specifically you should wait until your pending request for access or deletion has been completed before submitting a subsequent request. How many requests can I submit in a year? You can submit up to two requests to access your personal information and up to four requests for deletion within a 12-month period. If you place a request to opt-out of the sale of your personal information or from targeted advertising and you do not show up in our systems using the information provided in your request, we will record your opt-out request and apply it to information that we collect from or about you in the future to the extent we are able to identify you. Can I appeal a denied request? We may be unable to take action on requests for a variety of reasons in accordance with law, such as when we are unable to verify your identity, we are unable to find you in our system based on the information you provided, or if we have requested more information to verify your identity and have not received it within 7 business days. Residents of Virginia, Colorado,Connecticut, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey,Tennessee, Minnesota,and Maryland, Indiana, Kentucky, and Rhode Island can appeal the result of the request and can ask us to reconsider our decision or action on your request. We will respond to your appeal request within the time afforded by law. To appeal, please visit the following pages: You will need your previous Request ID to start the appeal. You can find your Request ID on your initial communication from us regarding your privacy request. Can I submit a request on behalf of a household? Any privacy request submitted will be treated as an individual request and processed as such in accordance with law. I am or have been an employee of Sirius XM and a customer of one of the services above. How do I submit a CCPA request for access or deletion of my personal information? Customer and employee requests are processed separately. You must submit a request for each role. Former, current, and prospective employees and contractors of Sirius XM may submit a CCPA request for access or deletion of their employment-related personal information here. Please review your employee handbook for additional information.