Why am I unable to hear audio on my radio? | SiriusXM Help

Verify channels for my radio

Channel numbers may vary across different cars and portable radios.

Start Listening
Get the SXM iOS app from the App StoreGet the SXM Android app from the Play Store

Help Center

Why am I unable to hear audio on my radio?

There are a few different factors that may impact your ability to hear audio on your radio.

If you’re experiencing Intermittent Audio Loss, Static / Poor Audio Quality, or No Audio, please use these steps to troubleshoot:

  1. Tune to Preview Channel 1 or 184, depending on your vehicle, to confirm your radio has a signal. Proceed to the next step if you can hear audio. If you cannot hear audio, click here.

  2. Make sure to check your AM/FM dials to determine if audio is working properly.

If the above steps do not resolve your issues, you may need to perform a Power Cycle on your radio. By performing a Power Cycle, you are resetting your radio. Follow the steps below to perform a power cycle:

  1. Turn off your vehicle, including your radio

  2. Open and close your driver side door

  3. Please wait 3 minutes before turning your vehicle & radio back on

You should now be able to hear audio from your radio. If you’re still experiencing issues after performing these steps, please complete an overnight power cycle (6-8 Hours Off) to trigger a full startup sequence.

OEM radio reset instructions are in the owner’s manual, online, or by calling the dealership.