You can temporarily suspend your subscription one time in any calendar year for a period of up to six months. A suspended subscription will automatically reactivate either on the date you request it to or the 6-month anniversary of the suspension request, whichever is earlier. If you request a service suspension while in a promotional period, this suspension will not change the promotion end date. Suspension requests cannot be completed online; you will need to call (866) 635-5027.
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If you're unable to resolve your issue via the self-help links, the best way to reach us is via chat.
NOTE: Please be sure to have your account number, radio ID or ESN ready.
Chat Hours:
Mon – Fri: 8 am – 11 pm ET
Sat – Sun: 8 am – 8 pm ET
Call Center Hours:
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Sat – Sun: Closed