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FAQs for Refund Policy Changes for Audio Plans
How is the refund policy changing on March 15, 2024? The changes to our refund policy only impact Audio subscriptions (e.g satellite radio and streaming-only plans) purchased directly from SiriusXM. Other services, like our Marine, Aviation, Infotainment and Commercial Fleet subscriptions are not changing. I purchased my subscription through an App Store or Phone Carrier, does this policy change impact my plan? No. If you purchased a subscription through a third party like the App Store, Google Play, Roku or T-Mobile, the refund policy of the third party you purchased through applies and this policy change does not impact your subscription.What does this change mean if I have an Audio subscription? Audio subscriptions are becoming non-refundable on March 15, 2024. This means that if you cancel or wish to make changes to your audio subscription after this date, your cancellation or changes will take effect at the end of your current paid term. Canceling your subscription turns off future renewals and stops future charges. You can continue to listen to all your favorite channels through the end of your term, but no refunds will be given for any partial period.What if I want to upgrade my subscription plan to get additional channels, do I have to wait until my next renewal term? No, if you are looking to add additional programming to your plan (i.e. a service level upgrade), we will upgrade your plan upon request and a prorated charge or credit will be applied.Are partial refunds available if I cancel my Audio subscription after March 15, 2024? Generally, no. If you cancel your subscription, you may request a prorated refund only in the following circumstances:
  • Monthly Billed Subscriptions (including introductory plans)We will gladly provide a prorated refund within seven (7) days of your initial purchase. Renewal charges on monthly billed plans are not eligible for a refund.
  • Non-Monthly Billed Subscriptions (including introductory plans)For subscriptions with renewal and billing periods longer than a month (e.g. quarterly, semi-annual or annual plans), we will gladly provide a prorated refund within thirty (30) days of your initial purchase and each renewal charge.
We may sometimes refer to the 7-day and 30-day time periods as “Grace Periods”. Any cancellation requests received after your applicable Grace Period will not be eligible for a refund or credit.If you cancel your subscription within these Grace Periods, your subscription will terminate immediately and you will be eligible for a prorated refund.What if I sold or traded in my vehicle, or if my vehicle was stolen or destroyed? You can always transfer your service to another car and that will happen upon request. In most cases, you may transfer your existing paid subscription to the new vehicle. Please visit siriusxm.com/transfer for more information on how to transfer or add another vehicle to your account.If you do not have another vehicle or radio to transfer your subscription to, please contact us to discuss your options.How will my Infotainment or Marine and Aviation Plan be impacted? There are no changes to the policy for Infotainment, Marine and Aviation plans.What are my options if I do not agree with this new refund policy? You must take action to modify or cancel your subscription prior to March 15, 2024. If you are on a longer term plan and wish to change to a monthly billed plan, our agents would be happy to assist you.You can chat online with any of our agents at siriusxm.com/contactus ** Monday-Friday 8 a.m. 8 p.m. ET. Or you can call us at:
Radio/Infotainment: 1-866-635-2349Monday-Friday 8 a.m.-8 p.m. ET
Aviation/Marine: 1-800-985-9200 Monday-Friday 8 a.m.-8 p.m. ET