SiriusXM with 360L in your Polestar
Table of Contents
Finding Your Radio ID To locate your Radio ID in a Polestar vehicle, tune to Channel 0 while SiriusXM is selected. In most cases, the Radio ID will be displayed on-screen when Channel 0 is active. You may also find your Radio ID by navigating to the System Information screen under Settings.You may also be able to use your VIN when managing your SiriusXM trial or requesting a refresh signal. Keep your Radio ID or VIN available if you need assistance with your service.
Checking Your Subscription SiriusXM-equipped Polestar vehicles include a 3-month trial subscription, giving you access to a wide variety of content, including ad-free music, sports, talk, news, comedy, originals, and exclusive programming. Your trial also includes listening on the SiriusXM app, online, and on compatible connected devices outside the vehicle.To review your subscription details, register or sign in to your SiriusXM account. You can also refer to the documentation that came with your vehicle or SiriusXM communications regarding your trial. Your current Subscription status may also be displayed on the SiriusXM app Settings screen in your vehicle.
Selecting SiriusXM as the Audio Source To begin listening, select SiriusXM from your vehicle’s media source menu or apps screen.Depending on the Polestar model and infotainment system, SiriusXM may appear within audio, media, or app-based entertainment options.
Accessing Service in Vehicle SiriusXM service in Polestar vehicles may be delivered via satellite, IP internet streaming, or a hybrid of both, depending on the model and configuration.Polestar 3 & Polestar 4 models feature SiriusXM with 360L, combining satellite radio with IP-delivered content for a more personalized in-vehicle experience. This may include artist stations, Xtra channels, on-demand shows, recommendations, and enhanced discovery features.Polestar 4 uses a fully IP-based experience delivered through the vehicle’s built-in internet connection without requiring a satellite signal. Your trial also includes access to the SiriusXM app, allowing you to listen beyond the vehicle on your phone or other connected devices.
Troubleshooting Q: My SiriusXM trial isn’t active or I’m missing channels. What should I do?A: Your radio may need to be refreshed. Have your Radio ID or VIN ready and send a refresh signal to your vehicle.If the issue continues, contact SiriusXM for assistance.
Q: How do I send a refresh signal to my Polestar radio?A: If you have an active SiriusXM trial subscription and are having trouble receiving a signal, send your vehicle a refresh signal. You may need your Radio ID or VIN.
Q: Can I listen to SiriusXM outside my Polestar?A: Yes. With your SiriusXM 3-month trial subscription, you can enjoy SiriusXM almost anywhere with the SiriusXM app. Listen on your phone, online, and on a wide variety of connected devices, including compatible smart speakers, streaming media players, smart TVs, and other supported devices.To get started, set up your streaming username and password, then download the SiriusXM app or listen online.
Q: What’s different when I stream SiriusXM with the SiriusXM app?A: The SiriusXM app gives you access to even more SiriusXM content, including online-only channels, ad-free artist stations, Xtra channels for every mood, SiriusXM video, podcasts, and personalized recommendations.You can also explore what’s available on the SiriusXM channel guide.
Q: How is SiriusXM delivered in my Polestar 4?A: SiriusXM in Polestar 4 is delivered through the vehicle’s built-in internet connection. No satellite signal, phone, or app is required to listen in the vehicle. As long as your vehicle is connected, you can enjoy the SiriusXM audio experience.
Q: What if my vehicle loses its internet or data connection while driving?A: If your vehicle loses its internet or data connection, IP-delivered SiriusXM content may be unavailable until the connection is restored. Availability may vary by model, location, and vehicle connection.
Q: How long is my trial subscription, and how will I know when it ends?A: SiriusXM-equipped new Polestar vehicles come with a 3-month trial subscription. You can confirm your trial details by checking the paperwork that came with your vehicle, logging in to your SiriusXM account, or reviewing SiriusXM communications about your trial.
Q: Does my trial subscription automatically renew?A: No. Your trial subscription is yours to enjoy for the duration of the trial. If you do not choose to subscribe after your trial ends, your SiriusXM service will automatically stop at the end of the trial period.
Q: If I subscribe before my trial ends, will I lose the rest of my trial?A: No. You can subscribe at any time during your trial and still receive the full trial period. You will not be charged for the subscription plan you choose until your trial is over.
Q: I’m already a SiriusXM subscriber. Can I add my new Polestar to my existing account or transfer service from my old vehicle?A: Yes. You can add your new vehicle to your SiriusXM account, remove old radios you no longer use, and transfer unused service from your old vehicle to your new one. Certain restrictions may apply.
Other Quick Tips
Common Issues and Solutions
- Finding Your Radio ID
- Checking Your Subscription
- Selecting SiriusXM as the Audio Source
- Accessing Service in Vehicle
- Troubleshooting
- Other Quick Tips
Finding Your Radio ID To locate your Radio ID in a Polestar vehicle, tune to Channel 0 while SiriusXM is selected. In most cases, the Radio ID will be displayed on-screen when Channel 0 is active. You may also find your Radio ID by navigating to the System Information screen under Settings.You may also be able to use your VIN when managing your SiriusXM trial or requesting a refresh signal. Keep your Radio ID or VIN available if you need assistance with your service.
Checking Your Subscription SiriusXM-equipped Polestar vehicles include a 3-month trial subscription, giving you access to a wide variety of content, including ad-free music, sports, talk, news, comedy, originals, and exclusive programming. Your trial also includes listening on the SiriusXM app, online, and on compatible connected devices outside the vehicle.To review your subscription details, register or sign in to your SiriusXM account. You can also refer to the documentation that came with your vehicle or SiriusXM communications regarding your trial. Your current Subscription status may also be displayed on the SiriusXM app Settings screen in your vehicle.
Selecting SiriusXM as the Audio Source To begin listening, select SiriusXM from your vehicle’s media source menu or apps screen.Depending on the Polestar model and infotainment system, SiriusXM may appear within audio, media, or app-based entertainment options.
Accessing Service in Vehicle SiriusXM service in Polestar vehicles may be delivered via satellite, IP internet streaming, or a hybrid of both, depending on the model and configuration.Polestar 3 & Polestar 4 models feature SiriusXM with 360L, combining satellite radio with IP-delivered content for a more personalized in-vehicle experience. This may include artist stations, Xtra channels, on-demand shows, recommendations, and enhanced discovery features.Polestar 4 uses a fully IP-based experience delivered through the vehicle’s built-in internet connection without requiring a satellite signal. Your trial also includes access to the SiriusXM app, allowing you to listen beyond the vehicle on your phone or other connected devices.
Troubleshooting Q: My SiriusXM trial isn’t active or I’m missing channels. What should I do?A: Your radio may need to be refreshed. Have your Radio ID or VIN ready and send a refresh signal to your vehicle.If the issue continues, contact SiriusXM for assistance.
Q: How do I send a refresh signal to my Polestar radio?A: If you have an active SiriusXM trial subscription and are having trouble receiving a signal, send your vehicle a refresh signal. You may need your Radio ID or VIN.
Q: Can I listen to SiriusXM outside my Polestar?A: Yes. With your SiriusXM 3-month trial subscription, you can enjoy SiriusXM almost anywhere with the SiriusXM app. Listen on your phone, online, and on a wide variety of connected devices, including compatible smart speakers, streaming media players, smart TVs, and other supported devices.To get started, set up your streaming username and password, then download the SiriusXM app or listen online.
Q: What’s different when I stream SiriusXM with the SiriusXM app?A: The SiriusXM app gives you access to even more SiriusXM content, including online-only channels, ad-free artist stations, Xtra channels for every mood, SiriusXM video, podcasts, and personalized recommendations.You can also explore what’s available on the SiriusXM channel guide.
Q: How is SiriusXM delivered in my Polestar 4?A: SiriusXM in Polestar 4 is delivered through the vehicle’s built-in internet connection. No satellite signal, phone, or app is required to listen in the vehicle. As long as your vehicle is connected, you can enjoy the SiriusXM audio experience.
Q: What if my vehicle loses its internet or data connection while driving?A: If your vehicle loses its internet or data connection, IP-delivered SiriusXM content may be unavailable until the connection is restored. Availability may vary by model, location, and vehicle connection.
Q: How long is my trial subscription, and how will I know when it ends?A: SiriusXM-equipped new Polestar vehicles come with a 3-month trial subscription. You can confirm your trial details by checking the paperwork that came with your vehicle, logging in to your SiriusXM account, or reviewing SiriusXM communications about your trial.
Q: Does my trial subscription automatically renew?A: No. Your trial subscription is yours to enjoy for the duration of the trial. If you do not choose to subscribe after your trial ends, your SiriusXM service will automatically stop at the end of the trial period.
Q: If I subscribe before my trial ends, will I lose the rest of my trial?A: No. You can subscribe at any time during your trial and still receive the full trial period. You will not be charged for the subscription plan you choose until your trial is over.
Q: I’m already a SiriusXM subscriber. Can I add my new Polestar to my existing account or transfer service from my old vehicle?A: Yes. You can add your new vehicle to your SiriusXM account, remove old radios you no longer use, and transfer unused service from your old vehicle to your new one. Certain restrictions may apply.
Other Quick Tips
| Action | Steps |
| Find your Radio ID | Tune to Channel 0 in SiriusXM mode. Most radios will display the Radio ID there. |
| Refresh your radio | Have your Radio ID or VIN handy, then send a refresh signal. |
| Listen outside the vehicle | Set up your SiriusXM streaming login and use the SiriusXM app or listen online. |
| Learn about your trial | Register and log in to your SiriusXM account or review the paperwork that came with your Polestar. |
| Get support | Contact SiriusXM Customer Care online or call them at 1-800-689-6881 if a refresh signal does not resolve your issue. |
Common Issues and Solutions
| Issue / Message | Why You See It | How to Solve It |
| Trial subscription is not active | The trial may not yet be activated, or the radio may need a refresh signal. | Have your Radio ID or VIN handy and send a refresh signal. |
| Missing channels | Your radio may not have received the latest subscription authorization. | Send a refresh signal. If the issue continues, contact SiriusXM Customer Care. |
| Trouble listening outside the vehicle | Your SiriusXM streaming account may not be set up yet. | Set up your streaming username and password, then use the SiriusXM app or listen online. |
| IP/streaming service is unavailable in vehicle | Availability may depend on model, connection, location, and device capabilities. | Confirm your vehicle has an active data connection and that SiriusXM is available on your model/configuration. |
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