Can’t hear SiriusXM channels?
1.) Your radio may simply need a refresh signal. You can have one sent in just a few moments. Have your Radio ID or VIN handy, then send a refresh signal. If the refresh is unsuccessful, try step 2.
2.) Power cycle your radio. Turn the ignition off, open and close the driver's door, and wait a full 5 minutes for the vehicle to shut completely off. Every vehicle is different, so it may take some vehicles longer than others to completely power down. After 5 minutes, turn the vehicle back on. Tune to channel 8 to confirm you are receiving a satellite signal and channel 703 to confirm you are receiving a streaming signal (Platinum, Music & Entertainment, & Music Showcase customers only). If the power cycle is unsuccessful, try step 3.
3.) Put the radio in Deep Sleep. Repeat step 2, but allow your vehicle to completely power down without interaction for at least an hour. If the above steps were unsuccessful, please call us at 855-290-6594