| What is SIRIUS|XM Online? |
| SIRIUS|XM Premium Online delivers over 120 SIRIUS XM channels of high-quality audio, including online-only channels, to your PC or Mac as well as smartphones and supported internet-enabled devices. These devices act as extensions of your Premium SIRIUS or XM Online service - allowing you to continue to enjoy your online content while away from your computer. |
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| Which internet-enabled products are currently able to access SIRIUS|XM Online? |
The following Internet-enabled devices have native support (simply login & listen) for enjoying the SIRIUS Internet Radio service:
Autonomic Mirage Media Control System
Grace – select models
Integra – select AV receivers
Logitech Internet Radios – Squeezbox models and Transporter
Niveus Media Systems
NuVo Systems
Onkyo – select AV receivers
Pioneer – select AV receivers
Rotel – select components
SIRIUS TTR1 Tabletop Radio
Sonos Multi-Room Music Systems
Yamaha – select AV receivers
The following smartphones and media players require use of a FREE downloadable SIRIUS|XM Premium Online application:
iPhone 4
iPhone 3GS
iPhone 3G
iPhone
iPod touch (1st, 2nd, and 3rd Generation)
iPad (Using the iPhone App)
BlackBerry Storm & Storm2 (9500 Series)
BlackBerry Bold (9000 Series)
BlackBerry Bold (9700 Series)
BlackBerry Tour (9600 Series)
BlackBerry Curve (8500 Series)
BlackBerry Curve (8900 Series)
Motorola DROID
Motorola CLIQ
HTC Droid Incredible
HTC Droid Eris
HTC Hero
Google G1
Google Nexus 1
Other Android Smartphones – The application should function, but has not been tested by SIRIUS|XM. (Note: Requires OS 1.5 or higher)
Ensure that you are running the latest software & firmware on your device. For instructions on how to upgrade your device software or firmware, visit the manufacturer's website.
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| If necessary, how do I download and install the SIRIUS|XM Online application? |
Visit siriusxm.com/mobile, and select your device, then follow the on-screen prompts.
IMPORTANT NOTE FOR ANDROID USERS – Unless you have already allowed your Android device to install "Non Market" applications, you will need to check the setting that allows installation from "Non-Market" or "Unknown Sources". You can do this when prompted during the application install process, or at any time from your device's settings menu. |
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| How do I launch the application after downloading it? |
| Depending on your device-type, the application icon will appear either on your device home screen, or in your "downloads" folder. Simply click the SIRIUS|XM icon to launch the application. If you are having trouble, ensure that you are running the latest software & firmware on your device. For instructions on how to upgrade your device software or firmware, visit the manufacturer's website. |
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| In what countries can I receive the service? |
| The SIRIUS|XM Premium Online Service is available to those at least 18 years of age in the 50 United States, the District Of Columbia, and Puerto Rico. Some SIRIUS|XM Premium Online Pricing Plans require a qualifying Satellite Radio subscription; and the SIRIUS|XM U.S. Satellite Service is available only to those at least 18 years of age in the 48 contiguous United States and the District Of Columbia, with SIRIUS also available in Puerto Rico (with coverage limitations). |
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| What is the cost of this application? |
| The application is FREE, and streaming to your mobile device is included in the cost of your Premium SIRIUS|XM Online subscription. You can also sample great SIRIUS|XM content with a FREE Trial. Visit siriusxm.com/mobile for more details. |
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| Do I need a satellite radio device to listen to SIRIUS|XM Online? |
| No. Satellite Radio Hardware is not required to listen to SIRIUS|XM Online. However, satellite radio subscribers do receive a discount on the SIRIUS|XM Online Service. |
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| Can I try Premium SIRIUS|XM Online before buying? |
| Yes. Simply register for our Standard 7-Day Free Trial from within the application. When you register, we will email you a username and password that can be used to login and listen on your PC or MAC as well. Or, if you prefer, you can also sign up for a free trial online at www.sirius.com. |
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| Will I be automatically charged after the free trial? |
| If you registered for our Standard 7-Day Free Trial you will not be charged after your 7-Day Free Trial expires. However, SIRIUS|XM does have additional trial packages available that include a recurring billing component. Each trial is governed by the "Offer Details" associated with that trial. |
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| Why am I having trouble logging in? |
| You must be a Premium Online subscriber to listen to SIRIUS or XM on your internet-enabled device. Basic Online subscribers don't have access to alternate listening locations. Call Listener Care (SIRIUS subscribers should call: 1-888-539-7474 & XM subscribers should call: 1-800-967-2346) to upgrade your online account to Premium Online. Also, keep in mind that usernames and passwords are case-sensitive so type carefully. |
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| Why don't certain channels appear on my mobile device? |
| SIRIUS & XM offer all of the channels for which we have mobile performance rights. For that reason, certain channels which may be available on your satellite radio or online radio service may not be available on your mobile device. |
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| How many channels are included with this service? |
| You'll have access to over 120 music, sports, talk, comedy & entertainment channels from your device. The device content lineup will be very similar to your online service lineup. Exact content will vary since SIRIUS & XM have a number of different service Packages featuring varying content. For a full channel listing, please visit: siriusxm.com/mobile. |
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| Will I continue to receive emails, text messages, and phone calls while listening to the application? |
| Yes. Emails, text messages, and phone calls will still be delivered to your mobile device even while the app is playing. |
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| Can I use other applications while listening to the SIRIUS|XM application? |
| Some mobile devices allow 3rd party applications to run "in the background" and others do not. Currently, you can listen to the SIRIUS|XM application "in the background" on BlackBerry & Android products, as well as iPhone 4, iPhone 3GS, and the third-generation iPod touch (32GB and 64GB models from late 2009) running iOS4. |
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| How can I pause or mute my app's audio? |
| SIRIUS|XM is a live streaming broadcast, so it cannot be "paused" and then later resumed from the same point in the broadcast at this time. However, you can stop audio by pressing the silver play/stop button on your BlackBerry or Android device or by pressing the blue play/stop button on your iPhone or iPod touch. |
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| Why do channels occasionally stop playing audio? |
| The network connection on your mobile device can sometimes be lost, interfering with audio performance. Audio should automatically restart once the network connection is regained, but if you have been out of coverage for a significant period of time you may need to re-select the channel (or select an alternate channel) to continue listening. |
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| Why doesn't the quality of SIRIUS|XM Online match up with my Satellite Radio? |
| When listening on internet-enabled mobile devices, the SIRIUS|XM Online application relies on your mobile carrier's network to deliver a continuous audio stream to your device. As a result, signal quality can vary.
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| I deleted the application off my device - why am I still getting a monthly bill? |
| Because your subscription to Premium SIRIUS|XM Online allows you to listen online on your PC or Mac as well as on your internet-enabled device, deleting the application from your device does not automatically cancel your subscription. |
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| How do I cancel my Premium SIRIUS XM Online subscription? |
| Call Listener Care to manage your account - including canceling your service. (SIRIUS subscribers should call: 1-888-539-7474 & XM subscribers should call: 1-800-967-2346). |
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| What are your Customer Support hours? |
Customer support is available 7 days/week. Agents are available to respond to customer queries during the following timeframes:
Monday-Saturday 8AM-11PM ET
Sunday 8AM-8PM ET
SIRIUS subscribers should call: 1-888-539-7474
XM subscribers should call: 1-800-967-2346 |
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