When did the subscription rates change?
For packages that were impacted by the rate adjustment, the new subscription rates were effective as of November 15, 2017. The new rates apply to subscription purchases made on and after that date, or renewals of existing subscriptions that are processed on and after that date.
Which packages were impacted by the rate change on November 15, 2017?
The monthly standard rates for the All Access subscription plan with a "Military" discount for a primary radio increased.
By how much did the rates change?
The standard monthly rates for the All Access package increased by $1 per month. Subscribers with the All Access subscription plan with a "Military" discount save 25% off undiscounted rates for the life of the subscription; therefore, the monthly standard rate for the All Access subscription plan with a "Military" discount increased by 75 cents per month. The standard rates for additional radios that are eligible for the Family Discount also increased by 75 cents per month. Click here for more details on the November 15, 2017 rates. Please note that the U.S. Music Royalty Fee also applies to the All Access subscription plan with a "Military" discount.
Which packages or plans were not impacted by the November 15, 2017 rate change?
The standard rate adjustment does not apply to the Select subscription plan with a "Military" discount.
My current subscription plan does not renew until November 15, 2017 or later. When will I be billed at the new rates?
You will be billed the new rate the next time your plan renews on and after November 15, 2017.
I have a plan for the Lifetime of my radio. Does the rate adjustment on November 15, 2017 impact the Lifetime plan?
No. Lifetime plans are not impacted by the rate adjustment.
Will the rate adjustment affect my trial subscription?
No. Trial subscriptions are not impacted by the rate adjustment.
I'm still on a trial subscription but I've already ordered a new subscription that will start when my trial subscription ends. Will you charge me the new rate?
If you have already ordered or purchased an All Access package subject to the "Military" discount that will start when your trial ends (or if you order or purchase it before November 15, 2017), you will be charged the current rates for your first billing period, even if your trial does not end until after November 15, 2017. Then, whenever your plan bills again, you will be charged the new rates (or the rates in effect at that time) for those packages.
Did the subscription rates for my 'infotainment' services from SiriusXM, such as weather, traffic, or Travel Link change on November 15, 2017?
The rates for these traffic and Travel Link services did not change on November 15, 2017. The rates for Aviation Weather and Marine Weather packages did change on November 15, 2017. Click here for more information on the rate changes for Aviation Weather and Marine Weather packages.
If I subscribe to one of the packages impacted by the rate adjustment, will you notify me before my subscription rate changes?
Yes, if we have valid contact information on your account, we sent or will send a notification to you by mail or email, before your plan bills or renews. This might be a good time to visit the Online Account Center to make sure your contact information is correct. If you have never before visited your online account, you will need to go through a short registration process before you can access your account. Click here to register your account.