Channel Update FAQs

Answers to questions about the August 13 channel changes and lineup can be found by clicking on the topics below.

Overview Back to top

  1. Why did you make these changes, and when?

    Creating an innovative, exciting listening experience – one that you cannot get anywhere else – is our ongoing mission. The changes we made on August 13 will help us continue to bring listeners like you the very best programming. SiriusXM introduced several new music, talk, comedy, and news channels. We also made some adjustments to our lineup including renaming some channels and moving others to a different number or category that’s more logical or appropriate.

    We hope you're finding even more to love on SiriusXM.

    Back to top

  2. What happened to my radio on August 13?

    Just give your radio a few extra moments to update when you first turn it on. Why? Your radio may need 2-5 minutes to receive the updated lineup from our satellites. During this time, the audio you hear may not match what is shown on your display and you may see messaging such as "updating channels" or "acquiring signal" on your radio's display.

    Let it update. Please do not change channels while your radio is updating, as this will delay the update from being completed.

    Once the update is complete, tune to the channel you want to hear and you're all set.

    Download the updated channel guide so you can quickly find the new channels and any favorites that may have moved.

    Some listeners may need to take additional action on or after August 13. Please see the Need Help/Troubleshooting section if one or more of the following applies to you:

    • You have an XM dock and play radio and your audio does not match the channel you are tuned to, your presets return the wrong channel or some of the new channels are missing.
    • You have a Sirius radio and you use the channel preset or channel blocking features on your radio.
    • You have a Sirius radio and you subscribe to Family Friendly, Mostly Music, News, Sports and Talk, Español, or Basic.
    • You have an A La Carte or A La Carte Gold package.
    • You have a Sirius or XM radio model that is able to record programming and you have set up a specific program or programs to be recorded.
    • You are having some other technical issue with your radio that began on or after August 13.

    Back to top

  3. Will I have to reset my radio presets?

    Probably not. On August 13 (or whenever you first turn your radio on or after that date), your radio preset buttons should automatically sync to the new locations for any channels that you've chosen as presets. If this does not happen automatically, follow the instructions included with your vehicle owner's manual to quickly update your presets.

    Back to top

Channel Changes and Descriptions Back to top

  1. How will I find my favorite channels now?

    Some channels moved on August 13, but you’ll find many of your favorites at their current locations. Just look up a specific channel. While you're there, take a moment to view and print the full lineup for quick reference, or create a customized channel guide with your favorites to keep handy by your radio.

    View the full channel listing for your radio and package.

    Back to top

  2. What new channels did you add to my lineup?

    Three music channels were added to the satellite radio lineup:

    • Velvet (Channel 13) features today’s strong vocalists such as Sam Smith, Josh Groban, Idina Menzel, Susan Boyle, John Legend, Adele, and Adam Lambert. Velvet is now on satellite radio.
    • SiriusXM FLY (Channel 47) features Hip-Hop & R&B from the '90s & 2000s.
    • Limited Engagement was renamed Limited Edition and is available on all satellite radios. SiriusXM Limited Edition (Channel 18) is where you’ll find many of the exclusive limited run channels that SiriusXM offers every now and then. Exclusive pop and Rock artists, comedic icons and much more. When we dedicate a channel to a particular artist or theme for a short period of time, this is where it will be. Road Trip Radio is on SiriusXM Limited Edition (Channel 18) beginning August 13.

    Listeners with streaming service and the SiriusXM app had already been enjoying these channels.


    SiriusXM Comedy Greats, a new channel featuring the biggest names in comedy from yesterday and today is on Channel 94 on satellite radio, on streaming service, and on the SiriusXM app.


    Two new channels are being added to satellite radio, to the streaming service and to the SiriusXM app in the fall. Although your radio lineup reflects these channels, programming for these channels will start in the fall:

    • FOX News Headlines 24/7 is a new national headline news service and full-time satellite radio channel produced by a dedicated team of FOX News journalists and contributors and will be available on Channel 115 on satellite radio, on streaming service, and on the SiriusXM App.
    • Radio Andy, a new channel created by Andy Cohen featuring fun, uncensored entertainment spanning everything in pop culture, celebrities and much more, will be available on Channel 102 on satellite radio, on streaming service, and with the SiriusXM App.

    Three new music channels were added to the streaming service, to the SiriusXM app, and to newer satellite radios with SiriusXM service:

    • Poptropolis, a new channel featuring 80s, '90s, and millennium music all on one channel, is on Channel 300.
    • SiriusXM Turbo, a new channel featuring hard rock from the '90s to the 2000s, is on Channel 314.
    • El Paisa, a new Latino variety channel features music, celebrities, news, sports, inspirational, home, and personal improvement content, is on Channel 470.

    Three channels were added to the Sirius satellite radio lineup:

    • KIDZ BOP Radio (Channel 77) features pop hits sung by kids for kids.
    • The Verge (Channel 173) features Canada’s new and emerging Indie and alternative sounds.
    • Influence Franco (Channel 174) features emerging French music discoveries from Canada.

    Listeners with XM satellite service, streaming service, the SiriusXM app, and newer satellite radios with SiriusXM service had already been enjoying these channels.

    NHL Network Radio (Channel 91) was added to Sirius satellite radio Select packages.

    CBC Country, a new channel featuring the best in new Canadian country mixed with the latest music from Country’s biggest stars, is on Channel 171 on satellite radio, on streaming service, and on the SiriusXM app.

    Back to top

  3. Want to know more about Velvet? (Channel 13)

    Velvet features today’s strong vocalists such as Sam Smith, Josh Groban, Idina Menzel, Susan Boyle, John Legend, Adele, and Adam Lambert. Velvet is now on satellite radio.

    Back to top

  4. Want to know more about SiriusXM FLY? (Channel 47)

    SiriusXM FLY connects Hip-Hop and R&B from the '90s and 2000s, from Mary J. Blige & Outkast to Aaliyah & Jay-Z and is now on satellite radio.

    Back to top

  5. Want to know more about Road Trip Radio? (on SiriusXM Limited Edition Channel 18)

    Back by popular demand, Road Trip Radio is a new limited-run channel that will make you want to drive with your windows down! Road Trip Radio features a mix of music from The Rolling Stones to Pharrell Williams, Kenny Loggins to Florida Georgia Line, Janet Jackson to The Beach Boys, and many more. We can't be held responsible for any speeding tickets you get while listening! Road Trip Radio is on SiriusXM Limited Edition Channel 18.

    Back to top

  6. Want to know more about CBC Country? (Channel 171)

    CBC Country features the best in New Canadian Country mixed with the latest music from Country’s biggest stars including Brett Kissel, Zac Brown, Dean Brody, Lindi Ortega, Dallas Smith, Florida Georgia Line and Eric Church. CBC Country is on Channel 171.

    Back to top

  7. Want to know more about Poptropolis (Channel 300)

    Poptropolis features decades of music in one place. You’ll hear a complete mix of the biggest pop music from all the genres. Set it and forget it - no punching around for decades of the biggest Pop music! Poptropolis is available on streaming service, the SiriusXM app, and on newer satellite radios with SiriusXM service.

    Back to top

  8. Want to know more about SiriusXM Turbo (Channel 314)

    SiriusXM Turbo features a supercharged collection of extreme hard rock from the ‘90s & 2000’s driven with turbo power! Hear a mix of adrenaline inducing overdrive rock for Generation X & Y. SiriusXM Turbo is available on streaming service, the SiriusXM app, and on newer satellite radios with SiriusXM service.

    Back to top

  9. Want to know more about FOX News Headlines 24/7? (Channel 115)

    Staffed 24 hours a day, 7 days a week and 365 days a year, FOX News Headlines 24/7 on SiriusXM will deliver the day’s top stories at any time. Utilizing the resources of FOX News, FOX Business Network, FOX News Radio, FOXnews.com, and FOXbusiness.com the new channel will be continuously updated with headlines, breaking news, on-scene reporting, business news, politics, entertainment, sports, and more. FOX News Headlines 24/7 will be on Channel 115 beginning this fall.

    Back to top

  10. Want to know more about SiriusXM Comedy Greats? (Channel 94)

    SiriusXM presents the greatest stand-up comedians of all time, featuring legends like Richard Pryor, Louis CK, and Chris Rock. SiriusXM Comedy Greats plays the best material from the biggest names, from classic comedians of the past to the icons of today and is available on Channel 94 on satellite radio, on streaming service, and on the SiriusXM app.

    Back to top

  11. Want to know more about Radio Andy? (Channel 102)

    Created by and featuring Andy Cohen, this is fun, uncensored entertainment and talk for anyone who loves pop culture, celebrities, lifestyle, relationships and the dish on all topics deep and shallow. You never know who will stop by Radio Andy and what will be said, so you’ll want to tune in every day to make sure you don’t miss a moment. You’ll find Radio Andy on Channel 102 beginning this fall.

    Back to top

  12. Want to know more about El Paisa? (Channel 470)

    El Paisa is America’s Latino variety channel, featuring a mix of music and spoken word content catering to first, second, and third generation Latinos. El Paisa bridges the U.S. Latino generations with music, celebrity gossip, news and information from the Latino homelands. El Paisa also features humor, talk, sports, entertainment, home and personal improvement programming, as well as inspirational and motivational shows, all on one channel. El Paisa is on streaming service, the SiriusXM app, and on newer satellite radios with SiriusXM service.

    Back to top

  13. Were new channels added to satellite service that had previously been available online only?

    Velvet (Channel 13), SiriusXM FLY (Channel 47) and SiriusXM Limited Edition (Channel 18) were added to the satellite radio lineup. Listeners with streaming service and the SiriusXM app had already been enjoying these channels.

    Kidz Bop (Channel 77), The Verge (Channel 173) and Influence Franco (Channel 174) were added to the Sirius satellite radio lineup. Listeners with XM satellite service, streaming service and the SiriusXM app had already been enjoying these channels.

    For the locations of these and other new channels, view, download and print an updated channel guide.

    Back to top

  14. I can't find some of the channels I normally listen to. Where did they move to?

    We moved some of our channels to make our lineup more intuitive and easier to navigate.

    New Music Channel Number Assignments

    • The Coffee House moved from Channel 31 (Rock Category) to Channel 14 (Pop Category).
    • Backspin moved from Channel 46 to Channel 43.
    • The Heat moved from Channel 47 to Channel 46.
    • Caliente moved from Channel 150 to Channel 69 (Pop Category).

    New Music Channel Number Assignments on streaming service, on the SiriusXM app, and on newer satellite radios with SiriusXM service.

    • Caricia moved from Channel 523 to Channel 306.
    • Viva moved from Channel 500 to Channel 307.

    New Music Channel Number Assignments on streaming service and on the SiriusXM app.

    • Águila moved from Channel 148 to Channel 305.
    • Latidos moved from Channel 520 to Channel 764.
    • Flow Nación moved from Channel 506 to Channel 766.
    • Luna moved from Channel 530 to Channel 766.
    • Rumbón moved from Channel 533 to Channel 767.
    • La Kueva moved from Channel 540 to Channel 768.

    New Sports Channel Number Assignments

    • ESPN Radio moved from Channel 83 to Channel 80.
    • ESPN Xtra moved from Channel 84 to Channel 81.
    • Mad Dog Sports Radio moved from Channel 85 to Channel 82.
    • SiriusXM College Sports Nation moved from Channel 91 to Channel 84.
    • SiriusXM Sports Zone will be renamed SiriusXM Rush and moved from Channel 92 to Channel 93. SiriusXM Rush brings you the same programming on SiriusXM Sports Zone with more great shows including Covino and Rich.
    • SiriusXM PGA Tour Radio (XM only) moved from Channel 93 to Channel 92.
    • SiriusXM Bleacher Report Radio moved from Sirius Channel 93 and XM Channel 208 to Channel 83.
    • SiriusXM FC moved from Channel 94 to Channel 85.
    • SiriusXM NHL Network Radio moved from XM Channel 218 and Sirius Channel 211 to Channel 91.

    New News Channel Number Assignments

    • CNN moved from Channel 115 to Channel 116.
    • HLN moved from Channel 116 to Channel 117.
    • MSNBC moved from Channel 117 to Channel 118.
    • BBC World Service moved from Channel 118 to Channel 120.
    • C-SPAN moved from Channel 120 to Channel 455 (available on streaming service, on the SiriusXM app and on newer satellite radios with SiriusXM service only)

    New Channel Assignments for Channels moving from Family/Health Category to Entertainment Category

    • Rural Radio moved from Channel 80 to Channel 147.
    • Doctor Radio moved from Channel 81 to Channel 110.
    • RadioClassics moved from Channel 82 to Channel 148.

    New Channel Assignments for Traffic and Weather

    • Atlanta Traffic and Weather moved from Channel 134 to Channel 132.
    • Miami/Orlando Traffic and Weather moved from Channel 136 to Channel 134.
    • Tampa-St. Pete Traffic and Weather moved from Channel 136 to Channel 137.
    • Dallas-Ft. Worth Traffic and Weather moved from Channel 137 to Channel 136.
    • St. Louis/Minneapolis Traffic and Weather moved from Channel 138 to Channel 136.
    • San Francisco/Seattle Traffic and Weather moved from Channel 139 to Channel 137.
    • Los Angeles/San Diego Traffic and Weather moved from Channel 140 to Channel 138.

    Back to top

  15. Did you add new league-specific categories for XM Sports Play-by-Play Channels?

    Yes – we added new league-specific categories for our MLB, College, NBA, and NFL programming so finding your favorite teams and games will be easier and more intuitive than ever.

    • MLB 176–MLB 189 moved from Sports to MLB PxP
    • SEC 190–Bg12 200 moved from Sports to College PxP
    • Sports 201-211, 235-236 and NHL 219-NHL 223 moved from Sports to Sports PxP
    • NBA 212-NBA 217 moved from Sports to NBA PxP
    • NFL 225-NFL 234 moved from Sports to NFL PxP

    Back to top

  16. Were there changes to the channels in the Latino category?

    We re-organized our channel lineup to make it easier to find the channels you like. Please see below for a list of new channel assignments and channel category changes for Latino channels:

    • Águila moved from Channel 148 to Channel 305 (available on streaming service, on the SiriusXM app, and on newer satellite radios with SiriusXM service only).
    • Caliente moved from Channel 150 to Channel 69 (Pop Category).
    • En Vivo (Channel 152) moved to the More category.
    • Cristina (Channel 153) moved to the More category.
    • Inspirate (Channel 154) moved to the More category.
    • CNN en Español (Channel 155) moved to the News/Public Radio category.
    • ESPN Deportes (Channel 157) moved to Sports category.
    • beIN SPORTS (Channel 158) moved to Sports category.
    • MLB en Español (Channel 159) moved to MLB PxP (XM only).
    • Viva moved from Channel 500 to Channel 307 (for streaming service, the SiriusXM app, and newer satellite radios with SiriusXM service) .
    • Caricia moved from Channel 523 to Channel 306 (for streaming service, the SiriusXM app, and newer satellite radios with SiriusXM service) .

    Back to top

  17. What other changes did you make?

    40s (Channel 73) was renamed 40s Junction.

    Back to top

  18. Did you remove any channels from the Sirius or XM satellite lineup?

    Escape (Channel 69) is no longer on satellite service. We hope that you continue to enjoy all of the other programming SiriusXM offers such as SiriusXM Love (Channel 17) carries many songs formerly heard on Escape. SiriusXM also continues to offer a wide variety of music channels to relax with, including Watercolors (Channel 66), Spa (Channel 68), Real Jazz (Channel 67), Symphony Hall (Channel 76), and The Bridge (Channel 32). Escape is still on SiriusXM Channel 751 in the Jazz/Standards category on streaming service and on the SiriusXM app.

    Two channels are no longer on satellite radio but are still on streaming service, on the SiriusXM app, and on newer satellite radios with SiriusXM service.

    • Águila (Channel 148) is no longer on satellite service but is still on SiriusXM Channel 305.
    • C-SPAN (Channel 120) is no longer on XM satellite service. We hope that you will continue to enjoy our wide variety of News/Public Radio content on the satellite service, including:
      • POTUS (Channel 124), which includes C-Span’s Washington Journal on Sunday mornings, the daily White House press briefing, and countless Congressional hearings and speeches. throughout the year)
      • FOX News Headlines 24/7 (Channel 115 coming this fall)
      • CNN (Channel 116)
      • HLN (Channel 117)
      • MSNBC (Channel 118)
      • Bloomberg (Channel 119)
      • NPR (Channel 122)

    C-SPAN is still on SiriusXM Channel 455.


    Two Canadian channels that were on Sirius satellite service and on newer satellite radios with SiriusXM service are available only with streaming service or with the SiriusXM app.

    • Iceberg (Channel 161) is no longer on satellite service but is still on the streaming service and on the SiriusXM app on Channel 762.
    • Attitude Franco (Channel 164) is no longer on satellite service but is still on the streaming service and on the SiriusXM app on Channel 763.

    Streaming on the app is included whether you’re an All Access subscriber, or just checking it out through a trial subscription. Learn more.


    Five Latino channels that were on newer satellite radios with SiriusXM service are available only with streaming service or with the SiriusXM app.

    • Flow Nación (Channel 506) is no longer on satellite service but is still on streaming service and on the SiriusXM app on Channel 766.
    • Luna (Channel 530) is no longer on satellite service but is still on streaming service and on the SiriusXM app on Channel 766.
    • Rumbón (Channel 533) is no longer on satellite service but is still on streaming service and on the SiriusXM app on Channel 767.
    • La Kueva (Channel 540) is no longer on satellite service but is still on streaming service and on the SiriusXM app on Channel 768.
    • Latidos (Channel 520) is no longer on satellite service. To hear romantic ballads and soft pop music featuring lyrics of love, please tune to SiriusXM Love (Channel 17). Latidos is still on streaming service and on the SiriusXM app on SiriusXM Channel 764.

    Please tune to Caliente (Channel 69) or En Vivo (Channel 152) for other Latino programming you might enjoy.

    Streaming on the app is included whether you’re an All Access subscriber, or just checking it out through a trial subscription. Learn more.


    Three channels are no longer on SiriusXM satellite service beginning August 13.

    • SiriusXM Indie (Channel 102) is no longer on SiriusXM satellite service but many of your favorite Indie shows can still be heard on other SiriusXM channels:
      • Covino and Rich can now be heard on SiriusXM Rush (Channel 93) from 10am-1pm ET.
      • Bennington and Unmasked can be heard on Raw Dog Comedy Hits (Channel 99) as well as Opie Radio (Channel 206 for Sirius, Channel 103 for XM). On Opie Radio, Bennington airs at midnight ET Monday - Friday, Saturday 3pm ET, and Sunday 4pm ET. Unmasked airs Monday 11pm ET and Friday 11pm ET. On Raw Dog Comedy Hits, Bennington airs Weekdays 12pm ET. Unmasked airs Saturday 7pm ET and Sunday 2pm and 10pm ET.
      • Coast to Coast can now be heard on Road Dog Trucking Radio (Channel 146) from 1am-5am ET
      • Comedian, actor and radio host Jay Thomas can now be heard on Comedy Greats (Channel 94) from 3pm-6pm ET.
    • Radio Formula Mexico (Channel 156) is no longer on SiriusXM satellite service. For the latest in News, Talk, and Entertainment from Mexico, please tune to CNN en Español (Channel 155).
    • CBC Music: Sonica (Channel 171) is no longer on SiriusXM satellite service. Please tune to The Spectrum (Channel 28) spanning the past, present and future with adult album rock artists and The Verge (Channel 173) playing Canada’s new and emerging Indie and alternative for other music you might enjoy.

    For the locations of these and other new channels, view, download and print an updated channel guide.

    Back to top

  19. I listen to SiriusXM on my computer, tablet or mobile device. Did you make any changes to the Internet Radio lineup?

    CBC Country, Poptropolis, SiriusXM Turbo, and El Paisa were added to the Internet Radio lineup.

    FOX News Headlines 24/7 and Radio Andy will be added to the lineup later this fall.

    Escape moved to Channel 751 and C-Span moved to Channel 455. A few more channels changed their locations and others were renamed so that the lineup is now more intuitive.

    See the full Internet Radio lineup and create your own customized channel guide.

    Back to top

Need Help/Troubleshooting Back to top

A few of our listeners who have specific types of radios may experience minor technical issues once these channel additions and adjustments are completed. Most of these issues can be easily solved by giving your radio a few extra minutes to finish updating the first time you power it up. Other potential issues and troubleshooting tips are provided below.

  1. Why don't my Sirius radio presets point to the new channel locations?

    If you have a Sirius radio and your presets no longer take you to your favorite channels, you may have to reset one or more of your preset buttons.

    This is easy to do and should only take a few moments. Please consult your vehicle owner’s manual for assistance.

    We apologize for any inconvenience.

    See the full channel guide or customize your own.

    Back to top

  2. I have an XM dock-and-play radio. The audio does not match the channel I am tuned to. The preset buttons return the wrong audio or some of the new channels are missing. What should I do?

    Some XM receivers will continue trying to update even after they have been properly updated. Simply push the POWER button to turn your radio on, wait three to five minutes, and then press the POWER button again to turn the radio off (turning the car's ignition off and on does not count). Your XM radio should work properly the next time you turn your radio back on.

    Please consult your vehicle owner’s manual for further assistance.

    Back to top

  3. The labels on my XM radio preset buttons no longer match the channel name/number displayed on my radio.

    This issue may occur if you drive a Model Year 2008 or later GM vehicle with a pre-installed XM radio. If this occurs, you will need to update the preset button labels on your radio. This is a simple procedure:

    Press and hold the preset button until you hear a beep.

    The preset button label should then match the name and number of the channel you're tuned to. Follow the instructions that came with your radio to quickly reset those channels.

    Please consult your vehicle owner’s manual for further assistance.

    We apologize for any inconvenience.

    Back to top

  4. I have an XM radio and the programming I hear does not match the channel name/number displayed on the radio.

    A small number of dealer-installed XM Satellite radios used predominantly in Toyota, Lexus and Scion vehicles may not properly adjust to the new channel locations.

    If you have one of these radios you may notice that the programming you hear does not match the channel name and number you see on your radio. As you tune up and down the dial, the sequence of channel names you see may not match the sequence of programming that you hear as you change the channels.

    Click on the appropriate link below for printable instructions for performing what is called a "Channel List Update," the process that will correct this behavior. Important: There are different sets of instructions based on your vehicle and model year.

    Back to top

  5. Listeners with a Sirius radio and a subscription to the one of the following packages may need to refresh their radio.

    • Sirius Family Friendly
    • Sirius Mostly Music
    • Sirius News, Sports & Talk
    • Sirius Español
    • Sirius Basic

    Why? Without the refresh, your Sirius radio may begin receiving some channels that should not be included with the package you've chosen, or you might be missing others that you expect to hear.

    You can easily refresh your radio from right inside your vehicle on your smartphone. You can also send a refresh signal by calling toll-free to 855-MY REFRESH (855-697-3373). Important: Be sure to have your 12-digit Radio ID (or ESN#) before you begin.

    A few tips to remember:

    • If you refreshed your Sirius radio before August 13, you may still need to perform this action again to realign your channels with your current subscription package.
    • Your radio must be turned on to receive the refresh signal, and your car antenna must have a clear view of the sky, so make sure your vehicle is not in a garage. If your radio is located inside your vehicle, it's easiest to send a refresh signal from your smartphone, enter your Radio ID or ESN and click the "Send Refresh Signal" button. If you don't have a smartphone, simply call us (855-697-3373) from inside your vehicle when you're ready to perform the refresh. You may also schedule a refresh from your computer.
    • Whichever method you choose, remember that the signal will be sent to your radio within a few moments of your request, so make sure your radio is turned on before requesting the signal. If you accidentally miss the refresh signal, please repeat the process above.

    View and print a copy of these instructions.

    Back to top

  6. How will I know if my radio actually needs to be refreshed?

    XM radios should not have required a refresh on August 13. If you have a Sirius radio and subscribe to one of the packages below, here’s how to determine if your radio requires a refresh.

    The first time you turn on your radio beginning August 13:

    1. Allow your radio to update. This might take a few minutes.
    2. When your radio has finished updating, tune to the channel listed next to the name of your package in the chart below.
    3. If you hear the channel listed, you're all set! You do NOT need a refresh.
    4. If you hear nothing, if the channel number does not appear, or if you see a message like "unsubscribed channel" you will need to refresh your radio.
    If You Subscribe to… On August 13, Tune to Channel… You Should Hear…
    Sirius Family Friendly 46 The Heat
    Mostly Music 110 Doctor Radio
    News, Sports & Talk 110 Doctor Radio
    Español 110 Doctor Radio
    Basic 110 Doctor Radio

    We apologize for any inconvenience this may cause. View and print a copy of these instructions.

    Back to top

Other Back to top

  1. Why won't my Sirius radio go over 128 channels?

    Certain older Sirius radios lack the appropriate bandwidth to receive over 128 channels, including many which have been added in recent years such as many of our play-by-play sports channels. We apologize for any inconvenience. Visit our store where you'll find a variety of radios including ones that can be used in your vehicle. Current SiriusXM subscribers may be eligible for discounts on most radios. If you'd like to upgrade your radio to one of our newer models so you can receive the additional channels, call 1-866-528-7474. Our Listener Care agents are available Monday thru Saturday 8am – 11pm ET and Sunday 8am – 8pm ET to assist you.

    Back to top

  2. Why are the channels I previously blocked from my radio no longer blocked?

    For a few customers, the lineup adjustments and channel additions on August 13 may have affected your channel blocking settings. If you currently use this feature, we encourage you to download a new channel guide, then check and adjust your settings accordingly after August 13.

    If you have an XM radio, your channel blocking settings were not affected.

    Back to top

  3. I have an A La Carte package. How do these channel additions and lineup adjustments affect me?

    If you made your A La Carte selections a while ago, there could be new channels available to you now that weren't available when you made your original selections. We want you to get the most enjoyment possible from SiriusXM, so beginning August 13, we started giving A La Carte and A La Carte Gold subscribers a complimentary, one-time adjustment to their channel lineup.

    To review or change your selections at no charge, log in, then follow the easy instructions to add or change channels so your personalized lineup contains the channels you want to hear. We'll waive the $5.00 change fee the first time you change your A La Carte selections on or after August 13. View step-by-step instructions.

    With such a wide variety of channels to choose from, this is a great opportunity to try something new!

    *The standard $5.00 fee was applied to any changes you made to A La Carte channel selections before August 13.

     

    Back to top

  4. I have a 2011 model Ford, Lincoln, Mercury or Fiat vehicle. The radio in my car is not displaying the Rock category or Rock channels. What should I do?

    Choose Select Genre and then choose All. Rock channels are now displayed. You can also tune to channels in the Rock category via the tuning knob or manual channel entry.

    Back to top

  5. I have a portable radio. My scheduled recordings are now recording the incorrect program. What should I do?

    If you have one of the portable devices below with a recording feature, we encourage you to check and adjust your scheduled recordings on or after August 13. Only a small number of channels will be moving, but if the program you want to record has moved and you do not adjust your settings, your radio will record the incorrect program.

    If this happens to you, simply reset your scheduled recordings. For help with this task, please consult the user guide that came with your radio. If you don't have it, see the user guides for most of our portable radios. We apologize for any inconvenience.

    Sirius radio models

    • S50
    • Stiletto10 (SL10)
    • Stiletto100 (SL100)
    • Stiletto2 (SL2)

    XM radio models

    • Samsung Nexus
    • Pioneer XMp3
    • SiriusXM XMp3i

    Back to top

  6. Why do channel logos not appear on my radio?

    Some portable Sirius radios cannot display the new channel logos, and will instead display the Sirius dog icon or the channel name and number. The issue applies to the following radios:

    • S50
    • Stiletto10 (SL10)
    • Stiletto100 (SL100)
    • Stiletto2 (SL2)
    • MiRGE

    Please note that this does not affect any of the actual programming you hear.

    Back to top

  7. I have a Mercedes Benz and I am no longer receiving certain channels. What should I do?

    A small number of radios in Mercedes Benz vehicles may no longer be receiving the following channels:

    • HUR Voices
    • HBCU
    • BYU Radio
    • En Vivo
    • Cristina Radio
    • American Latino
    • Multicultural Radio
    • Canada Talks
    • Canada Laughs
    • CBC Country
    • Canada 360 by AMI

    If you are not receiving the channels listed above, please contact the Mercedes-Benz Customer Assistance Center at
    1-800-FOR-MERCEDES (1-800-367-6372)

    Back to top

  8. I have a Mercedes Benz and am having difficulty switching to or from "All Channels" to other categories on the radio in my car.

    If you are having trouble switching categories with the left and right arrow buttons on the radio in your Mercedes Benz vehicle, simply:

    • Push and hold the ON button for at least 10 seconds (this will turn your radio off).
    • Push the button again to turn the radio back on. The issue should now be resolved.

    If you're still having trouble, contact Mercedes Benz customer care for further assistance at 1-800-FOR-MERCEDES
    (1-800-367-6372).

    Back to top

  9. I have a Mercedes Benz. The Sirius radio in my car resets every 55 seconds or says, "Call Sirius to Subscribe". What should I do?

    A small number of satellite radios used in Mercedes Benz vehicles may not properly adjust to the new channel locations. If you have this type of radio in your vehicle, you may notice that the radio resets every 55 seconds, or says "Call Sirius to Subscribe" when playing audio. For help fixing this issue, just call Listener Care at 1-866-528-7474, Monday – Saturday 8am to 11pm ET and Sunday 8am – 8pm ET.

    Back to top

  10. I have a BMW or Mini. My presets are missing from the Sirius radio in my vehicle. What should I do?

    Most BMW or Mini owners who experience this issue can remedy the problem by storing their presets again. Consult your vehicle owner's manual if you are unsure of how to store a preset. If your vehicle's radio will not allow you to store presets, please contact your BMW or Mini dealership.

    Back to top

  11. I have a model year 2009 Land Rover LR3, Range Rover, or Range Rover Sport. The radio in my vehicle keeps displaying an "acquiring signal" or "Sirius update please wait" message. What should I do?

    If you experience this issue, here’s what to do:

    • Turn on your vehicle and radio.
    • Allow your radio to run in Sirius mode for 3 minutes.
    • Shut off the vehicle and remove your key from the ignition.
    • Wait for 3 minutes.
    • Turn on the vehicle and return to Sirius mode.

    If this does not fix the issue please contact your Land Rover or Range Rover dealership.

    Back to top

  12. I drive a Chrysler and I am not receiving all of my channels. What should I do?

    Certain radios installed in Chrysler vehicles will need a signal refresh to properly sync with the updated SiriusXM lineup.

    You can easily refresh your radio from right inside your vehicle on your smartphone. You can also send a refresh signal by calling toll-free to 855-MY REFRESH (697-3373). Be sure to have your Radio ID (or ESN#) before you begin. View and print a copy of these instructions.

    Back to top

  13. How do I find my Radio ID or ESN?

    Most radios will display the Radio ID (ESN or SID) when you tune it to channel 0. If this doesn't work on your radio, find your radio and follow the instructions on how to display your Radio ID.

    If you need further assistance, chat with an agent who will help you find your Radio ID (or ESN).

    Back to top