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SiriusXM with 360L in VW Vehicles: Frequently Asked Questions?
SiriusXM with 360L in VW Vehicles: Frequently Asked Questions?

 How do I get Car-Net if I have SiriusXM with 360L* in my VW?

VW Car-Net enables all the features and content that are part of your complimentary SiriusXM trial (including On Demand shows, For You recommendations, and more). If you didn’t enroll in VW Car-Net at your dealership, simply push the “i-Call” button in the cabin of your vehicle to call a VW Car-Net Response Center Specialist who can assist you. You may also download the VW Car-Net mobile app or contact VW Car-Net at 1-833-922-1292.

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 Can’t hear SiriusXM content and / or missing 360L features?

Try these troubleshooting steps:

Step 1- Check for Satellite connection. Try to tune to channel 8 to confirm you are receiving a satellite signal and the radio is active.

-if receiving channel 8- then you have an active satellite connection. Go to Step 2.

-If NOT receiving channel 8- your radio may simply need a refresh signal. Have the Radio ID or VIN handy, then send a refresh signal. Once received, go to Step 2.

-If the refresh is unsuccessful, check to be sure you have an active demo or paid plan.

Step 2- Check for 360L Streaming connection. Try to tune to channel 703 to confirm you are receiving a streaming signal and the radio is active.

-If receiving channel 703- then you have an active 360L connection and are ready to go.

-If NOT receiving channel 703-To unlock all the content and features that are included in SiriusXM with 360L,you must be on an active VW Car-Net plan. Enrolling in Remote Access (no additional charge) or higher is required. Proceed with the Car-Net enrollment process below:

A. If you didn’t enroll in VW Car-Net at your dealership, simply push the “i-Call” button in the cabin of your vehicle to call a VW Car-Net Response Center Specialist who can assist you. You may also download the VW Car-Net mobile app or contact VW Car-Net at 1-833-922-1292. If enrolled in Car-Net and this does not restore streaming connectivity, proceed to the next step.

Note: New VW vehicles on the lot for sale will not have 360L functionality until after it is sold and Car-Net terms have been accepted by the customer.

B. Confirm whether the vehicle has a good cellular connection.  Move the vehicle to a new location and check for channel 703 again.If this does not restore streaming connectivity, proceed to the next step.

C. Power cycle your radio. Turn the ignition off, open and close the driver's door, and wait a full 5 minutes for the vehicle to shut completely off. Every vehicle is different, so it may take some vehicles longer than others to completely power down. After 5 minutes, turn the vehicle back on. If the power cycle is unsuccessful, proceed to the next step.

D. Put the radio in Deep Sleep. Repeat step B, but allow your vehicle to completely power down without interaction for at least an hour. If the above steps were unsuccessful, please call us at 866-635-0179

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*NOTE: Certain features and/or content may not be available unless an active data connection is enabled in the vehicle. Content varies by plan. Features and display may vary by vehicle. To unlock all the content and features that are included in your trial for SiriusXM with 360L enabled, you must be enrolled in VW Car-Net Remote Access (no additional charge).